complaints_procedure

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An NHS charity.
Registered charity no: 1059043

Registered address:
5 Old Fulwood Road, Sheffield, S10 3TG

How to complain

It is the aim of the Charity Trustees, officers and staff to resolve any complaints concerning Sheffield Hospitals Charitable Trust and related charities (SHCT) as quickly and informally as possible.

It is recognised however that some complaints may need to be dealt with more formally. There are a number of ways to make a complaint: this can be by telephone, e-mail or letter to the Secretary of SHCT. Complaints involving the Secretary should be addressed to the Treasurer of SHCT. Full contact details are at the foot of this procedure.

An initial response will be sent to the complainant by the Secretary or Treasurer within 7 working days. A fuller reply will be sent within 30 working days. If for good reasons it is not possible to respond within this time scale then a letter will be sent explaining why and the date by which a full response will be sent.

Complaint appeal procedure

If the complainant is not satisfied with the response to the complaint, then an appeal may be made to the Chair of the Trustees. The Chair will consider the matter with two other Trustees sitting as a panel. The two Trustees will be selected by the Chair based on the experience of the Trustees.

The Appeal Committee will consider the complaint and respond within 30 working days of receiving the notice from the complainant.

Contact details

Peter Tisch, Secretary
Andrew Treherne, Treasurer
Elizabeth Jones, Chair

All at:

Sheffield Hospitals Charitable Trust, 5 Old Fulwood Road, Sheffield S10 3TG

Telephone: 0114 271 1351

Fax: 0114 271 1173

E-mail: shct@sheffield.nhs.uk

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