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How to complain

It is the aim of the trustees and staff to resolve any complaints concerning Sheffield Hospitals Charitable Trust and related charities (SHCT) as quickly and informally as possible.

It is recognised however that some complaints may need to be dealt with more formally. There are a number of ways to make a complaint. This can be done by telephone, e-mail or via a letter to our director Nick Perks. Complaints involving the Director should be addressed to our chair Elizabeth Jones. Full contact details are listed below.

An initial response will be sent to the complainant by the director or chair within seven working days. A fuller reply will be sent within 30 working days. If for good reasons, it is not possible to respond within these time scales, then a letter will be sent explaining why this is not possible and the date by which a full response will be sent.

 

Complaint appeal procedure

If the complainant is not satisfied with the response to the complaint, then an appeal may be made to the chair of the trustees. The chair will consider the matter with two other trustees sitting as a panel. The two trustees will be selected by the chair based on their experience.

The Appeal Committee will consider the complaint and respond within 30 working days of receiving the notice from the complainant.

 

Contact details

Nick Perks, Director
Elizabeth Jones, Chair

Sheffield Hospitals Charitable Trust, 5 Old Fulwood Road, Sheffield S10 3TG

Telephone: 0114 271 1351

Fax: 0114 271 1173

E-mail: charity@shct.nhs.uk


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